Returns & Exchanges

We want you to love your hydration experience, but since Liquid I.V. is a consumable food product, we cannot accept returns once the product has been opened. If you are unsatisfied with your order or received a damaged item, please reach out to us within 30 days of purchase for a full refund or replacement.

1

Initiate Your Request

Visit our online portal or contact our support team with your order number and the reason for your return or exchange.

2

Verification Process

Our team will review your request and verify the batch information and purchase date to ensure eligibility under our quality guarantee.

3

Receive Authorization

Once approved, you will receive a Return Merchandise Authorization (RMA) number or a confirmation for a direct replacement shipment.

4

Refund or Replacement

Your refund will be processed back to your original payment method within 5-10 business days, or your new shipment will be dispatched immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing